Support
Talk to us
We help with the ReLoc product and with finding your way through your own journey inside it. For a decision that needs a qualified professional, we will say so plainly and tell you what kind of professional to look for — before you wait on a reply.
We can help with
- Anything broken, confusing or missing in the app
- Your roadmap, quest, budget and progress
- A figure, source or verification date that looks wrong
- Sign-in, your email, exporting or deleting your data
- Payments, trials, renewals and cancellations
We cannot advise on
- Whether you personally qualify for a visa or permit
- Your chances of approval
- What to do about a refusal, appeal, overstay or status problem
- Your tax residency or what you owe where
- Contracts, employment terms or tenancy disputes
What happens next. Every request gets a reference as soon as you send it. We reply by email — we aim to answer standard requests within 2 business days and Elite requests within 1 business day. Those are targets we work to in business days, not guarantees. Signed in, your request is linked to your account so we can see your journey without you re-explaining it; signed out, you can still file one with just an email address.