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Privacy Policy

Last updated: September 2026

1. Information We Collect

When you use ReLoc, we may collect the following information:

  • Email address (when you choose to provide it)
  • Name (optional, when provided)
  • Relocation assessment answers (origin, destination, timeline, budget, job status, family status)
  • Usage data and interaction patterns to improve our service

2. How We Use Your Information

We use your information to:

  • Generate personalised relocation roadmaps and visa guidance
  • Send you your assessment results and relevant updates (if you opt in)
  • Improve our platform and develop new features
  • Communicate important service updates

3. Data Storage & Security

Your data is stored securely using Supabase (PostgreSQL) hosted on AWS in the ap-south-1 region. We implement row-level security and encryption at rest. We never sell your personal data to third parties.

4. Cookies

ReLoc uses minimal cookies for session management and to remember your preferences. We do not use advertising cookies or third-party tracking cookies.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request deletion of your data
  • Opt out of marketing communications at any time
  • Request data portability

To exercise these rights, contact us at hello@relocapp.com

5a. The ReLoc mobile apps

The ReLoc apps for iPhone and Android work without an account. Until you sign in, your route, answers, checklist progress and budget figures are stored only on your device. If you create an account (with email, or Sign in with Apple on iPhone), that journey is stored against your account in the same way as on the website, so it syncs between devices.

The apps contain no advertising and no third-party analytics or tracking SDKs, and we do not track you across other companies' apps or websites.

You can delete your account and its data at any time inside the app (Profile → Delete account), or as described on our account deletion page.

6. Third-Party Services

We use the following third-party services: Supabase (database and sign-in), Vercel (hosting), Anthropic Claude (AI features), Apple (Sign in with Apple, if you choose it), Google (Sign in with Google, if you choose it), Stripe (payments for Elite, on the website), and the Apple App Store and Google Play (payments for Elite in the apps). For in-app purchases, Apple or Google processes your payment; we receive only the purchase record needed to confirm your plan (product, transaction ID, status and renewal date), never your card or bank details. Each service operates under their own privacy policy and data processing agreements.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@relocapp.com