Contacting support and what to expect
Support helps with two things: the ReLoc product, and finding your way through your own journey inside it.
How to reach us
Use the contact form. Signed in, your request is linked to your account and your journey, so you do not have to re-explain your situation. Signed out, you can still file a request with just an email address.
Every request gets a reference — keep it, and quote it if you follow up.
Response times
We aim to answer standard requests within two business days, and Elite requests within one business day. These are targets we work to, not guarantees, and they are measured in business days in UK working hours. If something is taking longer than that, reply on your existing request rather than opening a new one — it keeps the history together.
What helps us answer fast
- What you were trying to do, and what happened instead
- Your route (from → to) if the question is about your roadmap
- Your ticket reference, if you are following up
What we cannot answer
We cannot give legal, immigration, tax or financial advice — see Why ReLoc is not legal advice. If your question needs one of those, we will tell you straight away which kind of professional to go to, rather than letting you wait days for that answer.
Please do not send us
Passwords, full card numbers, passport scans or other identity documents. We never need them, and support requests are not a safe place for them.